Privacy Policy

1. Information We Collect

We may collect personal information that you voluntarily provide, which may include:

• Full name

• Contact details (email address, phone number)

• Information provided at the time of booking (e.g. session preferences, goals)

• Sensitive information shared during hypnotherapy sessions (with your informed consent)

• Payment information (processed securely through third-party providers)

We may also collect limited non-identifiable data automatically via cookies and analytics, such as:

• IP address

• Browser type and device

• Website usage patterns

2. How We Use Your Information

Your personal information is used only for purposes consistent with providing high-quality care, including:

• Delivering hypnotherapy and related wellbeing services

• Managing appointments and responding to enquiries

• Sending session reminders and relevant updates (with your consent)

• Improving our services and website experience

• Complying with legal, ethical, or professional obligations

We do not sell or trade your personal information. It will only be disclosed if legally required or with your express permission.

3. Confidentiality in Sessions

All information shared during hypnotherapy sessions is treated as strictly confidential. As a trauma-informed and ethical practice, The Spirit Owl adheres to professional standards of privacy and discretion. We may only disclose information in the following cases:

• With your written and informed consent

• If disclosure is required by law (e.g. to prevent serious harm)

• For professional supervision, using de-identified information only

4. Cookies and Website Analytics

Our website uses cookies and analytics tools to:

• Enhance user experience and site performance

• Understand how visitors interact with our content

You can manage cookie settings through your web browser. Disabling cookies may impact certain site features.

5. Third-Party Services

We may use trusted third-party providers to support our services (e.g. booking systems, email communication, secure payment platforms). These providers are bound by confidentiality obligations and may only use your information on our behalf.

6. Data Security

We take reasonable steps to safeguard your personal information from misuse, loss, unauthorised access, or disclosure. While no system is completely secure, we use reputable platforms and industry best practices to protect your data.

7. Your Rights

You have the right to:

• Access or request a copy of your personal information

• Correct or update your information

• Withdraw your consent (where applicable)

• Request deletion of your data (subject to legal and ethical requirements)

To exercise any of these rights, please contact us at [Insert Email Address].

8. Contact Us

If you have any questions or concerns about this Privacy Policy or the way your data is handled, please contact:

The Spirit Owl
Email: [Insert Contact Email]
Website: https://www.thespiritowl.com

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, the law, or best practices. We encourage you to review this policy periodically. The most recent version will always be available on our website.